Refund & Exchange Policy – Khaki Dawakhana
At khakidawakhana.com, customer satisfaction is our top priority. We take great care in preparing, packaging, and delivering our herbal products to your doorstep. However, if you face any issues with your order, we’re here to help.📦 Order & Shipping Policy (Pakistan Only)
- Free Shipping on Every Order Across Pakistan – No Minimum Spend.
- Delivery may take 2–7 working days, depending on your location and courier operations.
- After dispatch, a tracking number will be shared via SMS or email.
🔁 Return & Exchange Policy
We only accept returns or exchanges in the following cases:- The product received is damaged.
- The product delivered is not as per your order.
📝 How to File a Complaint
Please provide the following information via WhatsApp or Email:- Your Order ID
- A clear photo of the product received
- A photo of the invoice/receipt
- Description of the issue
support@khakidawakhana.com
+92 301 4800928
khakidawakhana.com⏰ Important Timeframe
- All complaints must be raised within 24 hours of receiving the order.
- Complaints beyond this period will not be eligible for return or exchange.
- Please retain the product packaging until the issue is resolved.
- Items must be returned in unused, original condition with all seals intact.
❌ Non-Returnable Items
- Products purchased on sale or promotion are non-refundable and non-exchangeable.
🚚 Damaged or Wrong Items
In case of a damaged or incorrect item:- Our support team will arrange pickup via courier, or advise further steps.
- Upon validation, a replacement will be dispatched at no additional cost.
📢 Disclaimer
Please provide the following information via WhatsApp or Email:If you have further questions, feel free to reach out anytime. We are always here to assist you with care and sincerity.
